The pandemic shocked the hospitality industry and caused a shortage of employees during a critical time in recovery. Restaurants are extremely short-staffed, which means restaurant owners are spending all their time working in the business and can’t be strategic. Restaurant managers and existing employees are overworked, and it all affects the guest experience. While the situation was unexpected for restaurant owners, it has raised good points about what keeps employees in the hospitality industry. Hear from the Restaurant Coach, David Scott Peters, about where as an industry we went wrong when it came to taking care of our employees, the truth behind what it takes to become an employer of choice, and how to ensure you never again burn out your employees, managers and yourself.
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